Support

Write to support@citizenca.com. We read every message and usually answer within two working days.

Restore a purchase

Open the app, go to Profile, and choose Restore purchase. Use the same Apple or Google account you bought with.

Cancel the weekly plan

Subscriptions are managed by Apple or Google: cancel in your App Store account settings, or in Google Play under Payments and subscriptions.

Delete your account

See how to delete your account. Studying without an account keeps everything on your device.

Found a mistake in a question?

Tell us which question and why. We check every report against Discover Canada and IRCC’s pages.